PRIVACY POLICY
Last updated: May 2026

At KOTA HAIR, we are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order or contact us.

WHO WE ARE
KOTA HAIR
Email: kelsey@kotahair.com

INFORMATION WE COLLECT
We may collect and process the following information:

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment information

• Order history

• Account information

• IP address and browser/device information

• Any information submitted through contact forms or trade applications
   

HOW WE USE YOUR INFORMATION
We use your information to:

• Process and fulfil orders

• Deliver products and services

• Communicate regarding your order or enquiry

• Provide customer support

• Manage trade account applications

• Improve our website and customer experience

• Send marketing emails (only where consent has been given)

• Prevent fraud and maintain website security
   

PAYMENTS
Payments made through our website are processed securely through trusted third-party payment providers.
KOTA HAIR does not store full payment card details.

MARKETING
If you choose to subscribe to our mailing list, we may send you updates regarding:

• Product launches

• Restocks

• Promotions

• Brand news

You can unsubscribe at any time using the link included in marketing emails.

SHARING YOUR INFORMATION
We do not sell or rent your personal information to third parties.
Your information may be shared with trusted service providers where necessary, including:

• Payment providers

• Delivery couriers

• Website and ecommerce providers

• Email marketing platforms

These providers only process your information where required to deliver services on our behalf.

COOKIES
Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic and personalise content.
You can manage cookie preferences through your browser settings.

DATA SECURITY
We take reasonable steps to protect your personal information and keep it secure against unauthorised access, misuse or disclosure.
However, no online transmission or storage method can ever be guaranteed completely secure.

YOUR RIGHTS
Under UK data protection law, you may have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate information

• Request deletion of your information

• Withdraw marketing consent at any time

• Request restriction or objection to certain processing activities
   

To exercise any of these rights, please contact:
enquiries@kotahair.com

THIRD-PARTY LINKS
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
CONTACT
If you have any questions regarding this Privacy Policy or your personal data, please contact:
enquiries@kotahair.com